Terms of Service

Last updated 2 August 2026

These are the terms for using The Viewing Room. By creating an account or signing in, you're agreeing to them.

The service

The Viewing Room lets studios share private galleries with their clients, and optionally sell downloads. It is currently in beta and free to use, with a storage allowance per account. We'll give reasonable notice before introducing paid plans, and we won't retroactively bill you for the beta period.

Your account

Keep your password to yourself and don't share your sign-in. You're responsible for what happens under your account. Tell us if you think it's been compromised. Studio accounts can enable two-factor sign-in, and we'd recommend it. You must be 16 or older to hold an account.

Your content stays yours

You keep all rights to everything you upload. We claim no ownership and no licence to use your work beyond what's needed to actually run the service — storing it, generating previews and thumbnails, and delivering it to the people you've shared it with. We don't use your work for marketing, training, or anything else without asking you first.

You're responsible for having the right to upload and share what you upload, including any necessary consent from the people in it.

Acceptable use

Don't use the service to:

store or share anything unlawful, or anything you don't have the rights to
share sexual content involving minors, or any other content that's illegal where you or we are
harass, impersonate, or deceive anyone
attempt to access another studio's or client's data
probe, overload, or interfere with the service or the hardware it runs on
resell the platform itself as your own product

We may suspend or remove accounts that break these rules, and we'll report clearly illegal material to the relevant authorities.

Payments

This is worth being precise about. When a studio sells work through the platform, the money goes directly to that studio's own Stripe or Square account. We are not the seller, not the merchant of record, and we never hold the funds.

That means the contract for any purchase is between the client and the studio. Refunds, disputes, delivery, and tax on those sales are the studio's responsibility, and clients should raise them with the studio directly. Studios are responsible for complying with Stripe's or Square's terms and with their own tax obligations.

Storage

Accounts have a storage allowance, shown in your admin panel. Uploads that would exceed it are refused. Studios can set folders to delete themselves on a date, or a set period after a client's first download — if you turn that on, deletion is permanent and we can't recover the files afterwards.

Availability

We aim to keep the service running and to back up account data, but this is a beta running on self-hosted hardware. There's no uptime guarantee. Keep your own copies of anything you can't afford to lose — this service is a delivery tool, not your archive.

Liability

The service is provided "as is", without warranties of any kind. To the fullest extent the law allows, we're not liable for indirect or consequential losses, lost profits, or lost data. Nothing here limits liability that can't legally be limited.

Ending things

You can stop using the service and delete your account whenever you like. We may suspend or close accounts that breach these terms, or if we discontinue the service — in which case we'll give reasonable notice and a chance to get your files out.

Changes

We may update these terms. We'll change the date at the top and notify account holders of anything significant. Continuing to use the service after a change means you accept it.

Governing law

These terms are governed by the laws of Canada and the province in which we operate, and the courts there have jurisdiction over any dispute.

Contact

Use the Contact Us link at the bottom of our homepage and we'll get back to you.